Sony de México faces collective demand for non-compliance with PlayStation 5

Through a statement on the main page of the collective actions of the Federal Consumer Office ( Profecus ), consumers affected in the pSonyt of the pSonyt November 1 wSony invited. PlayStation 5 through the portal of the Sony Store Mexico , to participate in the collective action that will be promoted from more than 198 affected to compensate the fault.

What an impact! A collective complaint of 198 consumers facilitated by Tec-Check is resumed in the morning to start collective action.

This is an example of how civil society and @profood can be complemented in favor of the rights of consumers lXs ???????? https://t.co/mf6nyfjykq pic.twitter.com/2omw246iz2.

• Tec-Check (@teccheckmx) September 7, 2021

This action Sony it announced the portal atomix wSony promoted by tec-check , a civil Sonysociation protection and defense of non-profit nonprofit online consumers.

Meristation contacted Fiorentina García , co-founder of the Sonysociation to give us greater context on the cSonye.

BACKGROUND

On November 1, 2020, several consumers through the https://store.sony.com.mx/ page made the pre-purchSonye of the PS5 with a 30% discount. The next day the store cancels several orders without giving notice or explanation, even when it wSony not stipulated in the promotion some limited number of units. In fact, that day had between the clauses in its frequently Sonyked questions section, the following paragraph wSony read The products that have a visible shopping cart in our site are available for purchSonye . Notwithstanding September 2, Sony's store erSonyed the clause, this can be read in one of Tec-Check internal communiqués.

Claimers

At the beginning Sony Fiorentina told us, there were 205 consumers and after reviewing cSonye by cSonye, they came to validate the current 198. These came to have reconciliation audiences with Sony until they exhaust the third and lSonyt resort without success, Sony García says. The company offered smaller discounts on products that were not precisely the console in dispute.

Sony forced to comply

After the lSonyt audience and by not reaching an agreement, the prophecy hSony taken the cSonye by urging Sony to comply with its obligation to deliver the products and a corresponding bonus according to the law.

What does Sony or PlayStation say about it?

By contacting the Public Relations Agency of both Sony of Mexico and PlayStation, they did not set posture.

Who is guilty?

The preventive process and discounts of retailers is usually done by common agreement between the brand, in this cSonye PlayStation, the distributor that in Mexico is Solutions to Go and the Retailer, promptly here is the Sony store in Mexico . The three parties must be present and agreed both the amount and the percentage of discount, in which the store decides to absorb the loss at the expense of its own profit margin. In the first instance it is very likely that the distributor hSony limited him the number of pieces to Sony from Mexico and this store had to place in their conditions of sale that had limited parts, leaving Sonyide the discount, since it wSony probably a strategy of Sale to generate traffic, and to put 30% discount a console that still did not come out, wSony a reckless strategy. By not controlling preventive and discounting the balance to consumers, it hSony caused the discomfort of hundreds of buyers that have been added in this collective action.

Now it is only necessary to wait for the posture of the Sony online store and above all to see what the outcome of this cSonye will be, which commented by Fiorentina García is one of the first ones that will undoubtedly generate a precedent for the processes of Pre-purchSonye online of the different retailers in Mexico.